Bike Lift Australia Pty Ltd provides a 12-month warranty against manufacturing defects on the Lift Caddy electric hitch-mounted bike lift assist.
This warranty applies when the product is used under normal operating conditions and installed according to the manufacturer's instructions.
The warranty covers manufacturing defects in materials or workmanship during the 12-month warranty period.
If a defect occurs within this period, Bike Lift Australia Pty Ltd will repair, replace, or refund the product in accordance with Australian Consumer Law.
The warranty does not cover damage caused by:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you believe your product is faulty, please contact us with:
We may request that the product be returned for inspection.
If a fault is confirmed:
Returns must be authorised before being sent. Instructions will be provided once a claim has been assessed.
Lift Caddy is designed to assist with raising and lowering bicycle racks attached to a vehicle hitch receiver.
Users must ensure the device is installed and operated according to the manufacturer's instructions.
The maximum lifting capacity is 90 kg including the bike rack and bicycles.
Users should regularly inspect the unit for wear or damage and discontinue use if faults are identified.
For warranty enquiries please contact:
Email: info@bikelifters.com.au